The trip is subject to the general terms and conditions of the Swedish Travel Industry Association (SRF) agreed within the industry on June 28, 2018 (revised on May 20, 2021) and the organizer's special conditions.
The tour operator is entitled to apply special conditions that differ from the general ones, if the application of special conditions is justified by the special nature of the trip, special provisions on the mode of transport (such as booking and sales conditions for scheduled flights), different accommodation conditions due to the special nature of the trip or special circumstances at the destination. The special conditions must not contravene the Package Travel Act to the detriment of the traveler.
The general and special conditions are part of the contract.
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1.1 The contract becomes binding on the parties when the organizer has confirmed the traveler's order in writing, unless otherwise agreed. The organizer shall confirm the traveler's order without delay. The right of withdrawal does not apply to package travel agreements.
1.2 The principal passenger is the person in whose name the contract has been concluded. The principal passenger is first indicated in the travel documents or in another clear manner. The principal passenger is liable for payment under the contract. All changes and possible cancellations must be made by the principal passenger. Exceptions can be made if the principal traveler becomes seriously ill and cannot make the change or cancellation. The main traveler is responsible for providing the organizer with correct booking details for other travelers covered by the contract. Any refund will be made to the main traveler.
1.3 If the traveler is under 18 years of age and traveling without a guardian, this must be stated at the time of booking. Some trips may require an age limit that may be higher than 18 years. Information will be provided at the time of booking.
1.4 The departure and return times indicated in the booking confirmation are provisional. The organizer shall specify the departure times to be applied to the trip as soon as possible and if possible no later than 20 days before departure.
1.5 The organizer shall provide general information on passport and visa requirements. As a rule, passports must be valid for 6 months from departure. If the customer cannot start their trip, the company is not obliged to compensate the customer if they cannot complete their trip.
1.6 The organizer shall provide general information on health regulations for the destination. We provide information on health regulations and what is recommended for the destination.
1.7 A connecting trip or special arrangement is included in the package travel contract only if it is booked together and at the same time with the services included in the package travel or if it is sold together with other services for a total price.
1.8 Any requests or special services at the request of the traveler are included in the contract only if they are expressly confirmed in writing by the organizer.
1.9 The traveler is obliged to check the booking confirmation/travel documents as soon as they are received and that all information is correct, including that names are spelled correctly and correspond to the passport. Any inaccuracies must be reported as soon as possible. The organizer reserves the right to charge a fee corresponding to the actual cost of correcting incorrect information plus reasonable compensation for the additional work involved in the correction. If the inaccuracy is due to the organizer or someone he has hired, the correction shall be made at no cost to the traveler.
1.10 The principal traveler shall promptly notify the organizer of any change of address, e-mail address, telephone number or other information relevant to the organizer's ability to contact the traveler.
1.11 For some trips, a minimum number of participants is required for the trip to take place. In this case, the passenger must be clearly informed of this at the time of booking at the latest.
1.12 If air tickets are part of the package, they must be used in the correct order. Thus, the traveler cannot use only a return ticket when both round-trip and return flights are booked or only part of a flight leg. If the ticket is not used from the start, the remaining parts will be canceled.
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2.1 The price shall be indicated in such a way that the full price of the journey is clearly visible. The price shall include all services included in the contract as well as mandatory supplements, taxes and charges.
2.2 The passenger shall pay the price of the journey no later than the time specified in the contract.
2.3 The organizer may charge a first installment (registration fee) in connection with the booking confirmation. The registration fee must be reasonable in relation to the price of the trip and the other circumstances.
2.4 If the traveler does not pay the price of the trip in accordance with the contract, the organizer has the right to cancel the contract and charge reasonable compensation.
2.5 The organizer is also obliged to inform the traveler of any costs that may be incurred.
3.1 The traveler has the right to change the contract if the organizer agrees. Changes to the contract may incur additional costs for the traveler from the organizer or others.
3.2 The traveler has the right to cancel the trip. The organizer reserves the right to request compensation from the traveler for the costs incurred by the organizer as a result of the cancellation. The organizer may set reasonable standardized cancellation fees based on the time of cancellation. If the organizer has not set any standardized cancellation fees, the organizer is entitled to a reasonable cancellation fee.
- Nalini Safari & Tours charges an administrative fee of SEK 200 per change, as well as any costs incurred in the event of a change.
- In case of trip cancellation, Nalini Safari & Tours will refund the tickets issued only if the airline used for the trip in question allows this.
- In case of cancellation earlier than 60 days before departure, the traveler must pay the deposit for the trip.
- In case of cancellation 59 to 46 days before departure, the traveler must pay 50% of the price of the trip.
- In case of cancellation 45 to 31 days before departure, the traveler must pay 75% of the price of the trip.
- If the cancellation is made later than 30 days before departure, the traveler must pay 100% of the price of the trip.
5.1 Change of contractual terms
The organizer is entitled to make changes to the contract provided that the organizer informs the traveler of the change in a clear, comprehensible and transparent manner on a durable medium. If the change is insignificant, for example minor changes to flight times, the traveler is not entitled to a price reduction or damages. In case of significant changes to the trip, the traveler shall, if possible, be offered an alternative trip or the right to terminate the contract without a cancellation fee.
5.2 Changing the price
5.2.1 The organizer may increase the price of the trip if the increase is due to changes in fuel costs, taxes, public charges or currency fluctuations.
5.2.2 The price of the trip may be increased by an amount corresponding to the traveler's share of the cost increase incurred by the organizer. There is only a right to a price increase if the total cost increase exceeds SEK 500 per booking.
5.2.3 The price of the trip shall be reduced if the organizer's costs, for reasons stated above, are reduced by a total of at least SEK 500 per booking. In the event of a price reduction, the organizer may deduct actual administrative costs.
5.2.4 The organizer shall notify the traveller of the price changes as soon as possible. The notification must include a justification for the change and a calculation.
5.2.5 The fare may not be increased and need not be decreased during the last 20 days before the agreed departure date.
5.2.6 The organizer may, in its special conditions, waive the right to increase the price according to
5.2.1. In this case, the organizer does not have to reduce the price according to 5.2.3.
*For group travel, the price applies to a minimum number of participants of twelve travelers unless otherwise stated. Should the size of the group change, the price of the trip will change. If the trip includes a Swedish tour guide, there is a minimum requirement of 12 travelers for the trip to be completed.*
5.3 Passenger's right to terminate the contract without a cancellation fee
5.3.1 If the traveller wishes to terminate the contract due to a substantial change, e.g. if the price is increased by more than 8% of the total price of the package tour, the traveller must notify the organiser that the contract is terminated within a reasonable time specified by the tour operator from the time the organiser informed the traveller of the change. If the traveler fails to do so, the traveler will be bound by the new contract.
5.3.2 If the package travel contract is terminated, the organizer must refund the full price of the trip without undue delay and no later than 14 days after the contract was terminated.
5.4 The organizer's and traveler's right to terminate the contract in case of unavoidable and extraordinary events
5.4.1 Both the organizer and the traveller have the right to terminate the contract if the performance of the package tour or the transport of passengers to the destination is substantially affected by unavoidable and extraordinary events at the destination or in its immediate vicinity. Unavoidable and extraordinary circumstances include, for example, serious security problems such as war, terrorism, outbreaks of serious illness or natural disasters. In such cases, the traveller has the right to terminate the contract without paying a cancellation fee. If the organizer terminates the contract in accordance with this paragraph, the traveller is not entitled to damages. In such cases, the traveler is entitled to a full refund in accordance with 5.3.2.
5.4.2 The traveler is not entitled to terminate the contract if the unavoidable and extraordinary events were generally known at the time the contract was concluded.
5.4.3 In order to investigate whether the incident is of such a serious nature as stated above, expert Swedish or international authorities shall be consulted. From 14 days before departure, a valid advice from the Ministry of Foreign Affairs is grounds for termination if the advice covers the time of the traveler's trip. A valid advice from the Ministry of Foreign Affairs shall also be considered grounds for termination if it is otherwise clear that the circumstances on which the advice is based affect or will affect the destination at the time of the traveler's trip.
6.1 Lack of implementation
If a travel service is not performed in accordance with the contract, the organizer shall remedy the defect within a reasonable time. However, the organizer is not obliged to remedy the defect if it is impossible or if remedying it would entail disproportionate costs. If the organizer does not remedy the defect, the traveller may be entitled to a price reduction and damages.
6.2 Material errors
6.2.1 If, after departure, a substantial part of the agreed services cannot be provided, the organizer shall, if possible, arrange equivalent or at least equivalent alternatives at no extra cost to the traveler. If the organizer cannot offer this, the organizer may offer lower quality alternatives in conjunction with a reasonable price reduction. The traveler may only reject such alternatives if they cannot be considered comparable to those that would have been provided under the contract or if the offered price reduction cannot be considered reasonable.
6.2.2 If the organizer cannot offer an alternative or if the traveler is entitled to reject such alternatives under 6.2.1, the traveler may be entitled to a price reduction and damages.
6.2.3 In the event of errors that significantly affect the implementation of the package tour and which the organizer has not remedied within a reasonable time, the traveler may terminate the contract and may also be entitled to a price reduction and damages.
6.2.4 If the organizer cannot offer an alternative or if the traveler has the right to reject such alternatives under 6.2.1, or if the traveler has terminated the contract under 6.2.3, the traveler is entitled to equivalent home transport without undue delay and at no extra cost if the package includes transport and the traveler is at the destination.
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7.1 No price deduction will be made if the organizer can prove that the fault is due to the traveler.
7.2 The traveler is not entitled to damages if the organizer proves that the fault is due to the traveler or to third parties unrelated to the provision of travel services included in the package tour, or if the fault is due to unavoidable and extraordinary events.
7.3 If the fault is due to someone hired by the organizer, the organizer is only exempt from liability under these travel conditions if the person hired by the organizer would also be exempt under that provision. The same applies if the fault is due to someone else in an earlier stage.
7.4 The right to damages due to the organizer canceling the trip does not exist if the organizer shows that fewer people than a minimum number specified in the agreement have registered for the trip and the traveler is notified in writing within a time specified in the agreement that the trip has been canceled.
Notification of the cancellation of a journey shall be given at the latest:
- 20 days before departure if the trip lasts longer than 6 days
- 7 days before departure if the trip lasts between 2 and 6 days
- 48 hours before departure if the trip lasts less than 2 days
7.5 Compensation under these terms and conditions includes compensation for pure financial loss, personal injury and material damage. The passenger is obliged to limit the damage as far as possible.
7.6 Unless otherwise limited by the Package Travel Act or other mandatory legislation, the organizer's liability for damage is limited to three times the price of the package. However, this limitation does not apply in the event of personal injury or damage caused intentionally or through negligence.
8.1 The traveller may only claim a defect in the agreed services if he/she notifies the organizer or retailer of the defect within a reasonable time after noticing or failing to notice the defect. This must be done as soon as possible and if possible at the destination. For the purposes of determining any price reduction or compensation for damages, the time at which the traveler complained shall be taken into account if such notification would have enabled the organizer to remedy the defect.
8.2 Notwithstanding point 8.1, the traveler may claim fault if the organizer or retailer has acted with gross negligence or in bad faith.
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9.1 Instructions from the organizer
The traveller must follow the instructions for the trip given by the tour guide or other person engaged by the organizer. The traveler is obliged to respect the rules of order that apply to the trip and at the destination and behave so that fellow travelers or others are not disturbed. If the traveler materially violates this, the organizer may cancel the contract without the traveler being entitled to compensation or refund.
9.2 Passenger's liability for damage
The traveler is liable for any damages resulting from damage caused by the traveler through negligence to the organizer.
9.3 Passenger's responsibility for formalities
9.3.1 The traveler is responsible for complying with the necessary formalities for travel, such as holding a valid passport, visa, vaccinations, and insurance.
9.3.2 For all transport services included in the package tour, the passenger must have completed check-in in accordance with the itinerary or other instructions from the organizer or carrier.
9.3.3 The traveler is personally responsible for all costs arising from deficiencies in the aforementioned formalities, such as repatriation due to lack of passport, unless the deficiencies are caused by incorrect information from the organizer or retailer.
9.3.4 The traveler is responsible for consulting the information provided by the organizer.
9.4 Deviation from the arrangement
A traveler who deviates from the arrangement after the start of the trip is obliged to notify the organizer or his representative.
*If the traveler is not insured or if the insurance does not cover the accident, injury, delay or illness that has occurred during the trip, Nalini Safari & Tours does not accept responsibility for this, regardless of the reason. The traveler is responsible for the risks to which they expose themselves in connection with a trip.*
If the traveler encounters difficulties during the trip, the organizer is obliged to provide appropriate assistance without undue delay. Such assistance may include, for example, information on health services, local authorities and consular assistance. The organizer is entitled to charge a reasonable fee for such assistance if the situation was caused intentionally or through negligence on the part of the traveller.
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The parties should try to resolve any dispute concerning the interpretation or application of the contract on their own. If the parties cannot agree, the dispute can be reviewed by the National Board for Consumer Disputes (ARN), Box 174, 101 23 Stockholm, www.arn.se, or by a general court. A dispute can also be examined via the European Commission's online platform: http://ec.europa.eu/odr.
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Travel Guarantees
General information about travel guarantees: Organizers and retailers of package tours are obliged to provide security under the Travel Guarantee Act (1972:204) with Kammarkollegiet. The purpose of the guarantees is to ensure that travelers receive financial compensation and repatriation if trips are cancelled or interrupted in the event that the organizer suffers, for example, financial inconvenience.
For more information, contact Kammarkollegiet by telephone on 08-700 08 00 or visit their website at www.kammarkollegiet.se.
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